Privacy Policy

Privacy Policy

Last Updated: October 14th, 2026

Entity Name: Solar Xcellence Pty Ltd

ABN: 52 641 454 837

Website: solarxcellence.com.au
Registered Office / Business Address: Level 3, 1060 Hay Street, Perth WA 6005
Email: info@solarxcellence.com.au
Phone: 08 9480 0413

1. Introduction and Scope

1. Solar Xcellence Pty Ltd (“we”, “us”, “our”, or “Solar Xcellence”) is committed to protecting your privacy and handling your personal information in an open, transparent, and secure manner.
2. This Privacy Policy sets out how we collect, use, disclose, manage, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and the Spam Act 2003 (Cth).
3. This policy applies to personal information collected through our website (solarxcellence.com.au), online assessment tools, quote forms, telephone conversations, electronic correspondence, and in-person consultations.

2. What Personal Information We Collect

The types of personal information we collect depend on the nature of your interaction with us:

• Contact & Identification Details: Full name, phone number, email address, postal/installation site address, and suburb.
• Property & Energy Usage Information: Monthly or quarterly electricity bill data, National Meter Identifier (NMI), electricity retailer details, roof structure, meter/switchboard setup, and phase type (single/three-phase).
• Consultation & Quote Details: Notes from customer service calls, engineering assessments, aerial roof imagery, selected solar/battery packages, and consultation bookings.
• Financial & Incentive Processing Data: Where required for government incentives (such as the Clean Energy Regulator’s Small-scale Renewable Energy Scheme / STCs) or finance applications: property ownership verification, identification copies (e.g., driver’s license or passport if required by rebate or finance partners), and STC assignment details.
• Website Analytics & Technical Data: IP address, browser type, device information, operating system, pages visited, session duration, and referral sources collected via cookies and tracking pixels.

3. How We Collect Personal Information

We collect personal information through lawful and fair means, primarily directly from you:

1. Direct Submissions: When you complete our “Get a Free Quote”, “Book Free Consultation”, or “Tailored Energy Audit” web forms, contact us via live chat, email, or call our team.
2. Site Surveys & Assessments: When our technical assessors, engineers, or CEC-accredited installers inspect your premises or review satellite roof designs.
3. Automated Technologies: When you interact with our website via automated tracking cookies, web beacons, and analytical tools (e.g., Google Analytics).
4. Third Parties: Where permitted, from energy retailers, finance providers (with your consent), referral partners, or public registers (such as Landgate or title verification checks).

4. Purposes for Collecting, Holding, and Using Personal Information

We collect and use your personal information only for purposes directly related to our business operations, including:

• Preparing customized solar PV, inverter, and battery storage proposals and financial payback models;
• Conducting pre-installation site visits, electrical safety reviews, and structural layout design;
• Fulfilling engineering, procurement, and installation of clean energy systems;
• Submitting grid connection and export approvals with your Distributed Network Service Provider (e.g., Western Power or Horizon Power);
• Processing Small-scale Technology Certificates (STCs) and claiming state or federal clean energy rebates with regulatory bodies (e.g., Clean Energy Regulator);
• Coordinating with third-party finance providers if you apply for solar financing;
• Providing post-installation support, system activation, system monitoring setups, warranty tracking, and scheduled maintenance;
• Improving our website functionality, service delivery, and customer experience;
• Complying with our legal and regulatory obligations under Australian energy, trade, and safety laws.

5. Direct Marketing & Your Opt-Out Rights

1. We may use your personal information (such as your email address or phone number) to send you project updates, relevant clean energy news, battery storage opportunities, or promotional offers.
2. We strictly comply with the Spam Act 2003 (Cth). We do not sell or rent your contact lists to third-party telemarketers.
3. Every direct marketing email or SMS sent by us includes a clear, functional opt-out or unsubscribe mechanism. You may opt out of direct marketing at any time by:
   • Clicking “Unsubscribe” in our promotional emails;
   • Replying “STOP” to SMS notifications; or
   • Contacting our Privacy Officer at info@solarxcellence.com.au.

6. Disclosure of Personal Information to Third Parties

We do not sell, rent, or trade your personal information. We may disclose your information to trusted third parties solely as necessary to design, approve, install, and service your system:

• Accredited Electricians & Installers: Clean Energy Council (CEC) accredited installers, engineers, and technical personnel who install and inspect your system;
• Network Operators & Regulators: Distributed Network Service Providers (DNSPs, including Western Power) for meter changes and grid approvals, and the Clean Energy Regulator (CER) for STC validation;
• Finance Partners: Where you opt into third-party solar/battery financing, directly to the relevant credit provider with your express consent;
• Equipment Manufacturers & Monitoring Platforms: For registering hardware warranties (e.g., inverters, solar panels, battery manufacturers) and establishing your live monitoring portal;
• Professional Advisors & Cloud Service Providers: IT hosting providers, CRM software, email platforms, and legal/financial auditors who are contractually bound by confidentiality and privacy standards;
• Regulatory Authorities: Government, law enforcement, or statutory bodies when required or authorized by Australian law.

7. Cross-Border Data Disclosures

Some of our IT infrastructure, cloud hosting platforms, customer relationship management (CRM) systems, and analytical tools may be hosted on servers located outside Australia (such as the United States or Singapore). When transferring data overseas, we take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the APPs and standard data protection obligations.

8. Data Storage and Information Security

1. We take reasonable technical, physical, and administrative steps to protect personal information against misuse, interference, loss, unauthorized access, modification, or disclosure.
2. Security measures include:
   • SSL/TLS encryption across our entire website;
   • Role-based access controls, multifactor authentication, and secure password protocols for internal systems;
   • Regular software updates and security auditing.
3. When personal information is no longer needed for any purpose for which it may be used or disclosed under the APPs, and we are not legally required to retain it, we take reasonable steps to securely destroy or permanently de-identify the data.

9. Cookies and Web Analytics

1. Our Site uses standard cookies and tracking pixels to analyze user traffic patterns, maintain session integrity, and optimize user experience.
2. You can manage or disable cookies through your internet browser settings. However, disabling certain cookies may affect the functionality of specific website features (such as solar calculators or consultation scheduling forms).

10. Access to and Correction of Your Personal Information

Under Australian Privacy Principles 12 and 13:

1. Access: You have the right to request access to the personal information we hold about you. We will respond to your request within a reasonable timeframe (typically within 30 days).
2. Correction: If you believe any personal information we hold is inaccurate, out-of-date, incomplete, irrelevant, or misleading, you may ask us to correct it.
3. Requests should be submitted in writing to our Privacy Officer at info@solarxcellence.com.au. We may require proof of identity before releasing or updating records. We will not charge a fee for making a request, though a reasonable administrative fee may apply if providing access requires extensive retrieval work.

11. Complaints and Dispute Resolution

1. If you believe Solar Xcellence has breached the Australian Privacy Principles or mishandled your personal information, please submit your complaint in writing to:
   • Privacy Officer, Solar Xcellence Pty Ltd
   • Email: info@solarxcellence.com.au
   • Address: Level 3, 1060 Hay Street, Perth WA 6005
   • Phone: 08 9480 0413
2. We investigate all privacy complaints thoroughly and will provide a formal written response within 30 calendar days.
3. If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
   • Website: www.oaic.gov.au
   • Phone: 1300 363 992
   • Post: GPO Box 5288, Sydney NSW 2001

12. Updates to This Privacy Policy

We may review and update this Privacy Policy from time to time to reflect changes in our operational practices, new technologies, or amendments to Australian privacy laws. The updated version will be published on our Site with the revised “Last Updated” date.